FAQ, L'Eau des Collines.

L'Eau des Collines ** . 45 Route De La Treille. 13011. Marseille , Legal Notice . France. Phone: +33 (0)4 91 43 06 00. Fax: +33 (0)4 91 43 09 69. leaudescollines@yahoo.com

FREQUENTLY ASKED QUESTIONS
How can I book a room?
Please enter your date of arrival and the number of nights to check availability. Then select the type of room you want to book and fill out the form. You will receive a confirmation of your reservation by e-mail.
What are the check-in and check-out hours?
Arrival: between 14.00 and 17.30 – Departure: between 11.00 and 12.00.
Can I leave the room late?
Upon Request.
Can I choose the type of bed in my room? (Large bed – two beds)
Yes. Please refer to our online reservation system.
We are coming with 1 (or more) children, can you add an extra bed in a double room? What other solutions can be proposed?
Yes, we can add a bed for babies in a double room.
Do the rooms have a balcony or terrace? Can I book it?
No.
Are there non-smoking rooms?
The l’Eau des Collines hotel is completely non-smoking.
How many floors does the building have? Is there a lift?
The building has a floor and no elevator.
Is there air conditioning in the rooms? Does it work all year?
Yes, in the entire hotel.
Is your hotel adapted for the disabled?
Unfortunately, we cannot accommodate disabled guests.
Can you keep my luggage when I leave the room?
Yes..
Where can I park my car in a safe place? What does it cost?
The l’Eau des Collines hotel offers 3 private parking spaces. Reservations must be made in advance. It is also easy to park near the hotel with public parking.
Do you have an Internet site or e-mail terminal for guests?
No.
Do you have high speed internet in the room for my laptop? Is it wireless?
Yes, there is wireless and it is free and available throughout the hotel.
What languages are spoken in the Hotel?
English, italian and french.
How can I cancel my reservation?
If you respect the cancellation policy specified in your booking confirmation (received by e-mail), you can cancel your reservation directly on the site. In the e-mail confirmation received, you will find a confirmation code and a code of cancellation. With these 2 codes, just log on the web, then in «Rates and Reservation and press the button ‘View / Cancel Reservation” click on this button and follow the steps to receive confirmation of your cancellation.




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